Terms & Conditions

GardenBee.ee Online Store Terms of Purchase

We've made shopping in our online store as simple and transparent as possible. These conditions apply to all purchases made in the GardenBee online store. The store is managed by GardenBee OÜ (registry code 14883500), located at Rikandi, Kalina küla, Alutaguse vald, Ida-Virumaa, 41312, Estonia.

1. Prices and Ordering

All prices in our store are in euros. In your shopping cart, you will always see the exact shipping cost, which depends on the chosen delivery method. We start processing your order as soon as the payment hits our account.

Please remember that plants are living organisms. The product photos in the store are illustrative – the actual appearance of the plant changes depending on the season, growth phase, and even lighting.

2. Payment Options

Paying is secure and fast. You can use bank links, card payments, Apple Pay, or Google Pay. We only share the necessary personal data with the payment gateway to process the transaction.

If your cart total exceeds 50€, you have the option to pay in installments or pay later via InBank.
For purchases over 100€, InBank financing is also available.

If for some reason we cannot ship the items you ordered, we will let you know immediately. In that case, we will refund the full amount paid (including shipping) as soon as possible, but no later than within 14 days.

3. When will the package arrive? (Seasonality)

Because we sell live plants, we cannot ship them year-round like regular goods. We follow the biological rhythms of the plants and the weather:

Live plants in pots: We start shipping in the spring (usually from April 20th) when the plants have woken up from winter. Shipping continues until late autumn.
Autumn bulbs: We ship them during the proper planting season, between August 30th and October 30th.
Seeds: Packed and shipped year-round.

Once the season starts and the plants are ready, delivery within the Baltics generally takes 2–14 business days.

4. Returns and Exceptions

For standard goods, you have the right to change your mind within 14 days and return the product (the return shipping cost is covered by the buyer). However, by law, there are exceptions where returns are not possible:

Perishable goods: Live plants, seedlings, bulbs, and roots. These are living things that can die due to long transit times or incorrect care.
Opened packaging: Seeds and garden chemicals with opened or damaged packaging.
Custom orders: Plants or batches ordered from the supplier specifically at your request.

Very important: Please pick up your package from the parcel locker as soon as possible! We cannot be held responsible for the health of the plants if they are left sitting in a dark, stuffy locker for days.

5. What to do if there's an issue?

Please inspect your plants and goods immediately upon receiving them. If you notice that the package or plant was damaged in transit, be sure to take a photo and send it to us at info@gardenbee.ee. We will find a solution together.

Please note that we cannot be responsible for the future viability of the plant if it was not provided with the correct growing conditions or if planting rules were ignored.

6. Dispute Resolution

If there are any misunderstandings, we always try to resolve them amicably and through negotiation. If we truly cannot reach an agreement, you have the right to seek help from the Consumer Disputes Committee (komisjon.ee).

Terms last updated: 10.07.2026